Rental Agreement

Our goal is to make you happy and satisfied with our service while we each take our responsibilities in case something unfortunate happen.

1. Once rented, you are responsible for taking care of the item. You agree to treat each rental piece/item with care and respect. You will be held responsible for any loss, destruction or irreparable damage to the product beyond any regular wear and tear (small stains, rips, missing beads or buttons, broken zippers or any other minor damages covered by our insurance). Love + Lace Collective reserves the right to determine whether damages exceed the regular wear and tear allowance.

2. After you place the rental order, if you want to change the item you purchased for renting, you will be charged the difference if the new item is more expensive, as well as the shipping fees (both ways). If the new option is less expensive than the initial purchase we will not refund you the difference in order to cover extra service fees.

3. To cancel your rental order:
You can cancel one business day before we ship your order. After we ship it, you cannot cancel it anymore.

4.  Late returns are subject to a late fee charge of $20 per item per day and are strictly enforced, no exceptions. Our rental business is based around scheduling and late returns prevent us from getting the item ready for the next customer in time. After being late for 10 days you will be charged the full retail value of the item in addition to any applicable late fees.

5. Items being shipped back to us will only be subject to late fees if postmarked at a later date than agreed upon. You will not be charged any late fees due to carrier delays.

6. Please do not take the item to the dry cleaner or wash yourself. We handle the dry cleaning and it's included in the cost of the rental. Simply drop it back to us when you're finished with it. If item is damaged due to washing, you will be liable and you will be charged full retail value of the product. If there is any accidental damage to the item, please send us an email to let us know in advance. 

7. Other than temporary hem tape, no alterations are permitted on the dresses. Please do not alter the dresses. You will be liable for any seamstress fees to repair the alterations.

8. Any items returned stained or damaged beyond repair will be charged at full retail value, in addition to any rental fees already paid. Rental insurance does not cover loss of the item or irreparable damages, as we will need to replace the item and/or refund any future bookings for the item.